Markly Terms of Service →

Privacy Policy

This policy explains how [OPERATOR LEGAL NAME] (ABN [ABN]), trading as Markly ("Markly", "we", "us"), collects, uses, stores and protects personal information when you use the Markly app and website at markly.com.au. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), whether or not the Act strictly requires us to — because much of the information in Markly is about school students, and it deserves that standard.

1. What we collect

From tutors (our account holders)

• Account details: your name, email address and password.
• Billing details: your plan and payment records. Card details are collected and stored by our payment processor, not by us.
• Support correspondence when you contact us.

About students (entered by their tutor)

• A student name or code (we encourage de-identified codes, e.g. "AK11PH"), year level and subjects.
• Academic information: current and target marks, topic confidence scores, diagnostic test results, identified weaknesses, session notes, homework tasks and feedback.
• Photos of homework and working uploaded by the student or tutor for review.
• Parent/guardian contact details (usually an email address) so the tutor can share progress updates.

Tutors decide what student information to enter. We process it only to provide the service to the tutor and to the student's family through the parent and student portals.

From parents and students

• The email address and access code used to sign in to the parent or student portal.
• Homework submissions (including photos) and self-ratings a student chooses to enter.

From website visitors

• If you request a free sample test through one of our subject pages, we collect the email address you give us, with your consent, to send you the material and occasional Markly updates. Every email includes an unsubscribe link, as required by the Spam Act 2003 (Cth).
• We do not run third-party advertising trackers on the Markly app.

2. Children's information

Most students in Markly are under 18. We rely on the tutor — who has the direct relationship with the family — to obtain consent from a parent or guardian (or from the student, if an adult) before entering a student's information. Our Terms of Service make this a binding obligation on every tutor.

• We encourage tutors to use de-identified student codes rather than full names.
• Parents and guardians may contact their tutor, or us directly, to access, correct or delete their child's information at any time.
• We never use student information for marketing, profiling beyond the tutoring service itself, or advertising of any kind.

3. How we use personal information

Purpose	What's used
Running the service — diagnostics, priority rankings, teaching plans, printable tests and quizzes, progress dashboards	Student academic information entered by the tutor
Parent and student portals — progress updates, homework hand-in	Student information the tutor publishes; portal contact details
AI-drafted documents (see section 4)	Relevant topic scores, notes and (for photo review) homework photos
Accounts, billing and support	Tutor account and billing details
Service emails (receipts, important changes)	Tutor email address
Marketing to people who opted in	Email addresses collected with consent

We do not sell personal information, and we do not share it with advertisers.

4. AI processing

Some Markly features use an AI model (Anthropic's Claude) to draft documents — for example lesson plans, parent updates, and suggested scores from a photo of homework. When a tutor uses these features, the relevant content (such as topic names, scores, session notes, or the homework photo) is sent to Anthropic's API to generate the draft.

• Under Anthropic's commercial API terms, content sent through the API is not used to train AI models.
• AI processing may occur on servers located overseas, including the United States. By using AI features you consent to this transfer (APP 8).
• Every AI draft is reviewed and approved by the tutor before it reaches a parent or student — the AI never communicates with families directly.

5. Where your data lives

Local mode

Out of the box, Markly runs entirely in your browser. All data is stored in your device's local browser storage and never reaches our servers. If you clear your browser data, it is deleted. Back it up using the in-app export.

Cloud mode

When cloud sync is enabled, data is stored with our database provider, Supabase, in the [REGION — e.g. Sydney, Australia (AWS ap-southeast-2)] region. Access is protected by row-level security: tutors can only see their own students, and parents and students can only see what their tutor has published to them.

6. Security

• Role-based access: tutor, parent and student accounts each see only what they're entitled to see. Parents and students never see tutor working notes.
• Data is encrypted in transit (HTTPS/TLS).
• Cloud data is protected by database-level row security rules.
• If a data breach occurs that is likely to result in serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

7. Retention and deletion

• We keep personal information while the tutor's account is active and for a short period afterwards so the tutor can export their records.
• When an account is closed, associated data is deleted within 30 days, except records we must keep by law (e.g. tax records of payments).
• Tutors can delete individual students at any time; parents/guardians can request deletion of their child's information at any time.

8. Access and correction

You can ask us for a copy of the personal information we hold about you (or your child), or ask us to correct it, by emailing [CONTACT EMAIL]. We'll respond within 30 days. There is no charge for making a request.

9. Third-party services we use

Provider	What for	Where
Supabase	Database, authentication and file storage (cloud mode)	[REGION — e.g. Sydney, Australia]
Anthropic	AI drafting features	United States
[PAYMENT PROCESSOR — e.g. Stripe]	Subscription payments (we never see full card numbers)	Global (PCI-DSS compliant)
Desmos	Rendering mathematical graphs in test papers	United States

10. Cookies and local storage

Markly uses your browser's local storage to make the app work — to keep you signed in and, in local mode, to store your data. We do not use third-party advertising cookies. If we add analytics in future, we will update this policy first.

11. Marketing emails

We only send marketing emails to people who have opted in (for example, by requesting a sample test). Every marketing email contains a working unsubscribe link, and unsubscribing takes effect within 5 business days. Service emails (like receipts and important account notices) are sent to account holders regardless, as permitted by law.

12. Complaints

If you believe we've mishandled your personal information, please contact us first at [CONTACT EMAIL] — we take this seriously and will respond within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or 1300 363 992.

13. Changes to this policy

If we change this policy in a material way, we'll notify account holders by email or in-app notice before the change takes effect. The "Last updated" date at the top always reflects the current version.

14. Contact

[OPERATOR LEGAL NAME] (ABN [ABN]) trading as Markly
Email: [CONTACT EMAIL]
Location: New South Wales, Australia